Here to help you
choose with care.

Weight-priced pieces use the latest published silver rate multiplied by the product weight, plus the making charge. Piece-priced products have a fixed piece price plus the making charge. You can see the breakdown on each product page. Prices and stock are checked again before payment.

Choose a piece, add it to your bag, and sign in to checkout. Enter your delivery details and complete payment through Razorpay. Your order history shows the recorded payment and fulfilment status.

Please contact our Eral store before placing an order to confirm delivery availability, timing and any gift packaging requirements for your destination.

Contact the store with your order number as soon as possible. The team can confirm which options are available for your specific item and order stage.

Do not pay again. Check your order history and contact the store with your order number and payment reference so the team can reconcile the payment.

Keep silver away from moisture, perfume and household chemicals. Use a soft cloth after wearing or handling it, and store each piece separately in a dry pouch. Ask us for care guidance for pieces with stones or decorative finishes.